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Your Kent-Auburn Area Expert Auto Body,
Collision and Restoration Shop!
Kent Collision Center is a full service auto body and restoration center. We restore your vehicle to its pre-loss condition by using state of the art equipment and current technician training to provide the highest quality repair possible.
Call Now For Immediate Help (253) 234-5602
Your full-service body and collision center!
- Lifetime guaranteed repairs
- Help with insurance claims
- Laser frame measuring
- Rental car assistance
- Expert color match
- Fleet management
- Towing service
- Pick-up and delivery
- Deductible assistance
- Payment plans
- Mobile estimates
Give us a call at 253-234-5602
Generally good experience. Aaron, David, and Bonnie are very helpful!
I have a few comments:
- I wish they had been more proactive about letting me know when my car was ready for pickup. I was told Friday, then possibly the following Tuesday, and then it became Wednesday. I needed to know so I knew when to extend my rental car lease till. Luckily, my car was ready by the time I used up my three rental car extension requests.
I think the lack of notification had to do with the fact that I was working with Aaron, then David, then Aaron. So there might be been some missed communication/hand-off.
- They almost left my old wheel in my trunk and let me drive off with it. I found it when I checked the trunk before I left.
- They gave me some raspberry jam when I checked out. That was nice! 🙂
Yes! This place is amazing from the phone call, the visit for my estimate, and down to the detail of their work. My car was cared for in no time and they kept in touch with me. I am extremely happy with the customer service here, the way they worked with me, and the high quality work done for my car (thorough). An added perk when I picked up my car is that they vacuumed, cleaned it, gave it a new car smell, and even gifted me a delicious pick of jam to take home. Don't go anywhere else, even when insurance makes their suggested shops. This is the place to go! They got your back! 😊
Don't go anywhere else, even if your insurance suggests somewhere else! I am a first time customer of theirs (this was also my first time ever needing repairs) and they were more helpful then my car insurance company! They allowed me to stop by whenever (not needing an appointment) for an estimate, went over every part of the estimate with me (I have little experience with cars) without me asking them too, explained to me what I could expect from my insurance (which they hit the nail on the head), told me what my next steps should be, offered to help me get a rental car and allowed me to drop my car off early the night before repairs because I work early to late in the evening. On top of all of that they even washed and vacuumed my car out too, which meant the world to me (I couldn't pressure wash it until it was fixed to prevent more paint from peeling off). PLUS! It was the owner of the company (Arron I believe?) that looked at my car and did my estimate and answered my questions (But I had no idea that was who he was until much later from my insurance agent).
In addition to all of that and more, they left a huge impression on me with just how they treated me. I'm a very young looking person in their 20's and I often get treated with little respect because I look like I should be in high school. They never once brushed me off or ignored me, but other places in town where I received other estimates did just that. This alone was why I pick Kent Collision Center.
Also as a small wildly irrelevant note, they also give you a tiny little jar of jam with your estimate that made me smile throughout this process. Then they give a larger jam when you pick up your vehicle, which was the cherry on top.
Serving Kent, and beyond.
Kent Collision Center is dedicated to getting you back on the road! Our automotive experts are ready to handle any situation you come to us in. Getting in an accident can be a nightmare, but we can make it as painless for you as possible. We will work with your insurance to make sure you get the help you need, with the fastest possible turnaround.
Worried about finances? We know you didn’t plan for the accident, and budgeting can be a stressor during a time like this. We don’t want you to worry! We can provide deductible assistance, and we offer payment plans. Our priority is getting you in your car again, and we’ll work with you to make it happen.